Thanks to the quality management system used by the company we can guarantee that the elements of the house will be built according to project documentation. At the same time the client always has the option to request information from the factory regarding the designs as well as the production process, or to visit the factory to see the production process on site.
The client or a person authorised by them submits a written claim regarding a deficiency, with accompanying photographs as proof, to the project manager or sales manager. If the deficiency is the result of a mistake made by us or by one of our subcontractors it will be taken care of as soon as possible. The maximum time for settling larger claims is 2 months.
We give a 5-year warranty for our products. The producers of windows and doors give a quality warranty of up to 5 years for their products.